Cancellation Policy

We give best of our efforts to provide smooth customers services. To that we have a very easy and simple cancellation policy set for our customers as below –

Sunglasses and Eyeglasses

  • Customers are free to cancel their order by logging into their account or send an email at suport@spectoo.com and request for cancellation.
  • Cancellation can be possible only up to the time till the products have not been dispatched from SPECTOO warehouse. Post-dispatch of the product cancellation cannot be processed.

Refund Policy

Kindly read all our terms and conditions and policies so as to get a clear insight of the information regarding any purchase you make with our website and also the customer rights that you hold. SPECTOO is extremely privileged towards our customers for shopping from our website. We perform at best of our ability to provide a great quality in all the range of products with outstanding customer service.

  • In case if the product delivered is found to be damaged in transit, or wrong if a product is delivered, we would initiate a refund.
  • In case of failure in shipping the product due to any unavoidable circumstances from SPECTOO, the order would be cancelled and your refund would be processed. Also if the shipment address is not tracked by our logistic partner, the order would automatically stand cancelled and refund will be processed.
  • If found that a customer submits wrong information on lenses for eyeglasses frames then SPECTOO is only responsible to refund money for eyewear frames. No refund will be issued for the wrongly ordered prescription of the lenses, their type, size, and color.
  • It’s a piece of friendly advice to our customers, not accept the delivery of the product in case of the damaged packaging and inform us immediately so that we can take further action.
  • However, if the product is found to be damaged after opening the package, the customer should write to us or call us to log-in the issue on the same day. If the customer fails to do that in the given time period mentioned above, then he/she will not be eligible for free returns.
  • Returns are allowed under SPECTOO offer. And, in case a customer returns the product or fails to accept the product, shipping charges + tax will be deducted from the refund value.
  • By accessing this website, you are bound to agree with the Terms and Conditions of Use inclusive of all rules and regulations applicable. With this, you also agree to be responsible for compliance with any applicable local rules. If you do not agree with any of these terms, you are prohibited from using or accessing this site. All the contents in this website are protected under copyrights and trademark laws.